Refund policy
We want you to shop with complete confidence. That’s why we offer a simple, fast, and hassle-free return process.
Return Period
We accept returns within 15 calendar days from the date of purchase or receipt of your order.
Conditions
To be eligible for a return, the product must:
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Be unused and in perfect condition.
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Include its original packaging and all labels.
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Be accompanied by the receipt or proof of purchase.
Process and Costs
Online purchases:
Customers are responsible for return shipping costs, except in cases of defective products or errors on our part.
In-store purchases:
You can return the product directly at the store by presenting your receipt or proof of purchase.
No restocking fees apply.
Exchanges and Refunds
We offer the following options:
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Exchange for another product (subject to availability), or
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Store credit/voucher, according to the customer’s preference and the purchase channel.
To start a return, please contact our customer service team or visit our physical store.
